If I sign up now, when will I receive my box?
All of our boxes are shipped 1-3 business days after you order (but we will do our very best to ship your box the same business day you order).
What's the difference between signing up for a subscription and using your "build a box" feature?
Our "build a box" feature was designed for gifting purposes. You can choose the items you would like, and then we will wrap them and ship them to you all ready to be gifted.
The subscription boxes are our best value, by far, and make a great gift. Each box contains over $100 of items and start at only $37.99. Whether you are looking to gift a subscription or purchase one for yourself, this provides the best value. We also send many items in our boxes that are available ONLY to those who subscribe.
What's the difference between all of the subscription plans?
The month-to-month plan means you will receive and be charged for a new box each month on an ongoing basis until you elect to cancel.
The 3, 6 and 12 month plans are offered at a discounted rate because those plans are paid in full up front. Prepaid plans do not automatically renew. If you'd like to continue on your prepaid plan after the term has ended, please email us at firstname.lastname@example.org!
What is your cancellation policy?
You can cancel your subscription at anytime (easily!) by logging into your account or emailing email@example.com. There is NEVER a cancellation fee! If you cancel after your renewal, you will still receive the box you paid for, and your subscription will be cancelled after that point.
If you are on a 3, 6 or 12 month pre-pay, there is no need to cancel as your plan will not automatically renew. You'll receive all of the boxes you paid for until the end of your subscription term. If you really don't feel like this subscription is for you after your first box, and you wish not to continue on, we can issue a partial refund calculated so that the cost of the box you received is equal to our month-to-month rate. Please email us at firstname.lastname@example.org so that we can assist you.
Can I return or exchange items in my box?
We do not accept returns, exchanges or issue refunds for any of the items in the box. We do our best to select items that we think you will absolutely LOVE! However, if you receive a sized item that does not correspond to the size you listed in your account, please let us know by emailing us at email@example.com and we'll make it right!
What if my box or an item arrives damaged/defective?
We work really hard to package items so that they survive all of that bumpy transit - however, if you receive a damaged or defective item please email us at firstname.lastname@example.org within 10 days of receiving your box so that we can make it right for you! We may need to ask for pictures of the damage for reporting purposes so please don't throw anything away before contacting us.
What if my card has insufficient funds at the time of my renewal?
The system will automatically attempt to charge your card for a period of 10 days after your renewal. If the transaction does not go through, your subscription will be cancelled. Sad face. Please note: Something New Bridal Box is not responsible for any incurred bank or overdraft fees that may be accrued as a result of any renewal charges.
I have a blog / I am a social media influencer and I would love to collaborate! Are you in?
We love collaborations! Email us at email@example.com with your media kit!